Tracking Page FAQs
BorderGuru facilitates cross-border shipping from the USA to 200 countries around of the world. With BorderGuru, import fees are calculated, guaranteed and paid at checkout to guarantee a smooth delivery.
BorderGuru Cross-Border quotes both shipping and import fees to the customer, and it breaks the split between these two down when showing the quote to the customer. They can see the the tax & duty portion of their payment clearly broken out, so they know this payment won’t be requested of them when they receive the shipment anymore.
No. BorderGuru calculates the taxes and duties for your international customer’s orders at checkout, so that customers can pay this when placing the order.
BorderGuru picks up the shipments at the warehouse, handles customs clearance, organizes the airfreight into the destination country, clears customs again and hands it over to a leading local delivery company for delivery to your address.
If you have any questions, do not hesitate in contacting our support team who will be happy to help.
Depending on your destination, delivery time is between 4 and 12 business days from the day of shipping.